Support And Maintenance

Operate the support process for NetRisk and maintain the identity and access services required by users.

This section covers the support-side processes required to keep users productive and workspace access healthy.

Included topics

Support operations, service desk processes, and identity maintenance such as SSO setup.

Service Desk User Guide

Handle user support requests for access, onboarding problems, sign-in issues, and workflow questions in NetRisk.

Configure Single Sign-On (SSO)

Set up SSO so workspace users authenticate through the organization’s identity provider instead of local passwords.