Service Desk User Guide
The service desk should use a consistent support flow for NetRisk issues so users can return to work quickly and auditability is preserved.
Common request types
- sign-in and password issues
- invitation and workspace access problems
- role or permission mismatches
- confusion about remediation, assessments, or monitoring output
Recommended support workflow
- Confirm user identity and workspace.
- Identify whether the issue is access, configuration, or workflow-related.
- Resolve directly when possible.
- Escalate product or identity issues when admin action is required.